Refund Policy Us
Thank you for shopping with us. We want you to be happy with your purchase. Please read our refund policy carefully before requesting a return.
Returns
You must contact us within 14 days of receiving your order to request a return. Return requests submitted after 14 days from the delivery date will not be accepted.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging with all included contents.
- Be accompanied by proof of purchase (such as your order number or receipt).
- Receive return authorization from us before being sent back.
Items returned without prior authorization may be refused.
Restocking Fee
Approved returns are subject to a $10.00 USD restocking fee, which will be deducted from your refund.
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Mystery Pokéballs (all sales are final)
- Gift cards (if applicable)
- Any items marked as Final Sale
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue and provide an appropriate resolution.
If the issue is determined to be our error, we will provide a replacement, exchange, or refund at no additional cost to you.
Return Shipping
Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, less the $10.00 USD restocking fee where applicable.
Please allow several business days for your financial institution to process and post the refund after it has been issued.
Exchanges
We only replace items if they are defective, damaged, or if we shipped the incorrect item. Please contact us to arrange an exchange.
Contact Us
If you have any questions about this Refund Policy or need to request a return, please contact us through the contact information provided on our store's Contact page.